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© 2014-2022 Unmetered Servers Pty. Ltd. All rights reserved. Terms & ConditionsGeneral By using any services provided by Unmetered Servers, including but not limited to hardware, software, hosted solutions, or this website, you agree that you are bound by all terms and conditions contained on this page. Unmetered Servers reserves the right to change or add to the listed terms and conditions at any time, and enforce them without notice. This company is under the governing state laws of New South Wales, and the governing federal laws of Australia. By use of our website, our services, or our products, you agree to submit yourself to the jurisdiction of the courts in these locations. Some services offered by Unmetered Servers may also fall under court jurisdictions within other countries including, but not limited to, United States of America, Germany, Canada, and France. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the terms set out upon this page, which will continue to be in full force and full effect. Disclaimer Unmetered Servers is not responsible for any content or transactions through the Internet other than it's own. Although Unmetered Servers is providing the service to the customer, it has no control of the content on the Internet, and thus, is not liable for any regulation of that content through it's services. Unmetered Servers is not liable for any data that is lost or corrupted in transmitting or receiving by the customer, nor is it liable for any incorrect or inaccurate data obtained by the customer through the Internet - this includes any delayed data. Any problems or delays in the service, uncontrollable/unavoidable or not, will be dealt with accordingly but are not the liability of Unmetered Servers, and as such, any loss of data, loss of profits, or loss of business as a result are not the liability of Unmetered Servers. Similarly, Unmetered Servers provides a best effort product supply service, but this may be limited to vendor / supplier information which may result in incorrect information or wrong timing information. Unmetered Servers does not make a warranty about the suitability, reliability, or quality of goods nor services provided to the customer. The customer indemnifies Unmetered Servers against any expense, loss, or any form of liability suffered to Unmetered Servers if there is a breach of the Terms & Conditions of Unmetered Servers by the customer. Any loss of service deemed to be by Unmetered Servers, to be it's liability will be re-credited to the customer upon request to the value of the original service / product purchase price. Payment Unless indicated otherwise, all prices include Australian GST. GST is payable by ALL customers regardless of country of origin. Unless otherwise agreed, all invoices are to be paid in full before the indicated due date. Payment after the due date may result in a monthly late fee surcharge equivalent to 5% of the total amount outstanding at the beginning of the monthly billing cycle. Once an account has been terminated, the amount owing will incur an interest charge of 15% per annum, charged monthly. At the discretion of Unmetered Servers, any accounts with an amount due outstanding for more than 30 days may be terminated, and all data including emails, websites, and backups associated with the account may be destroyed upon termination. Payments are not classified as accepted until Unmetered Servers staff have confirmed funds clearance. In some instances such as direct deposit, or cheque payments, the process of funds clearance may take several days. It is up the customer to factor in this additional payment time to ensure their bills are paid before the due date. Unmetered Servers reserves the right to charge an additional fee for invoices paid via credit card. Charging of this fee will be clearly indicated if appropriate. Where a refund is issued which is not simply credited against the customer's account, refund payment may be restricted depending upon the method used for the payment of the invoice. Invoice payments made via credit card must be refunded to the same credit card. While we will attempt to direct debit configured accounts at the same time each month, some delays may occasionally result in late debiting of accounts. It is the customers responsibility to always ensure their account has sufficient funds to be debited for any existing or new invoices from Unmetered Servers. Where a direct debit fails, a failed payment fee of AU$12.00 will be charged to the customer. Returns and Refunds All physical products sold by Unmetered Servers come with 12 months warranty unless otherwise otherwise indicated. This means that if the product fails due to NORMAL usage as per manufacturer instructions, a product can be returned to Unmetered Servers for replacement - at the customers expense unless other arrangements are made with Unmetered Servers. Where a vendor product comes with warranty greater than 12 months, it is the customers responsibility to contact the vendor and initiate warranty return. If a product is no longer stocked, some delay may be incurred in replacing a warranty-covered product while a replacement is sourced. In some instances, a warranty-covered product may be unavailable, in which case Unmetered Servers will provide a refund. Unmetered Servers reserves the right to provide refund / product swap for non-fault related conditions on certain products. It is the customer's responsibility to confirm with a representative of Unmetered Servers whether a product or service can be swapped after it has been sold. Title of goods All goods are to remain the property of Unmetered Servers until they have been paid for by the customer in full & when funds have been cleared. Acceptable Use of Services Once account information (username / password) has been sent by Unmetered Servers to the believed owner of an account, it is that person(s) responsibility to protect this information. The customer agrees that they will use the services provided by Unmetered Servers in a responsible manner, and all authorized/unauthorized use of the customer's account is the responsibility of the customer. The customer will not infringe upon any Australian, New South Wales laws, or otherwise applicable country laws which may be applicable to some services. The customer will not abuse, harass, or violate any person through use of the services provided by Unmetered Servers. The customer will not violate, abuse, or otherwise deliberately / negligently degrade the services of Unmetered Servers, or of other systems through the use of our services. The customer will not help others in any of the above unacceptable uses. It is the customer's responsibility to inform Unmetered Servers that their service may infringe upon the laws of any state, territory, province, or otherwise of any of the following countries: Australia, United States of America, Germany, Norway, Switzerland, United Kingdom, Sweden, Netherlands, Thailand, Phillipines, Canada, New Zealand, or Vanuatu. Upon being informed, Unmetered Servers will either work with the customer to restrict the countries in which a service is announced from, or otherwise inform the customer that the service is not appropriate for the available services being offered. Unmetered Servers does not permit Game Servers, or publicly connected IRC servers / bots / clients on any of our servers. While Unmetered Servers will make a best effort to preserve services for non-deliberate breakage of these acceptable uses, we reserve the right to immediately terminate any account we suspect of being engaged in the deliberate/sustained abuse of these rules. We also reserve the right to modify a customers connection / data in a non-intrusive manner in a best effort to stop said abuses until the customer can be contacted and can take action.
PLEASE NOTE that we do not currently allow any of the following services on our network:
Termination Unmetered Servers has the right to terminate the customer's account if they are in breach of any of the Terms & Conditions of Unmetered Servers. The customer may request termination of their account, and account will be closed after 30 days of receipt of notice given to Unmetered Servers by the customer, unless the customer has agreed to a fixed term of service. Unmetered Servers may, if need be, close a customer's account for any particular reason after 24 hours notice to the customer. Upon termination of a customer's account, the customer is required to return immediately any equipment that is the property of Unmetered Servers that was given to the customer solely for the services provided by Unmetered Servers. Upon termination of a customer's account, all outstanding fees owed by the customer to Unmetered Servers must be paid immediately, and other means, such as a debt collection agency, if required, will be used to reclaim money owing at the customer's expense. Unmetered Servers reserves the right to immediately termiate any services provided to a customer that are subject to any pending or ongoing legal dispute, or from any threat of legal action from a customer regarding the provision or support of any services provided by Unmetered Servers. Content Backups Unmetered Servers endeavors to provide a backup service to maintain backups of your website and virtual server contents for up to 1 year unless specified elsewhere specifically for your type of service. This service is provided as a courtesy and is not guaranteed - we strongly recommend you make your own backups of your files. Please contact us if you require a managed backup service for your data. Software Use Any software issued to the customer by Unmetered Servers is for the sole purpose of the services offered by Unmetered Servers. The software is not to be used for any other reason or purpose whatsoever. The customer will not copy the software issued to them by Unmetered Servers, nor will the customer change or modify the software for any purpose. Unmetered Servers, and other third parties have intellectual property rights to the software supplied by Unmetered Servers for the customer and the customer will not use the software for any other purpose other than for the services provided by Unmetered Servers, nor will the customer re-sell or give the software to anyone else unless given written permission by Unmetered Servers or by other third party owners of the copyright to the software provided to them by Unmetered Servers. Privacy PolicyPrivacy Policy Unmetered Servers may request personal, accounting, or other details from any clients and prospective clients from time to time for various reasons including creating accounts, and forwarding correspondence. Any information collected from clients and prospective clients by Unmetered Servers is for the sole use of Unmetered Servers and Unmetered Servers companies, and will be used for the purpose of billing and account transactions, new product developments, and for providing clients and potential clients with new products and services offers. Security of Information Unmetered Servers will take reasonable steps to ensure that any information collected by Unmetered Servers about clients and prospective clients is stored in a safe and secure manner, and availability and access to this information will be to those within Unmetered Servers who require access to this information for the sole purposes of those outlined above. Disclosure of Information If any clients or prospective clients are using services provided by Unmetered Servers for the purpose of any illegal activity, or to cause harm to Unmetered Servers or others, or Unmetered Servers has reason to believe that any clients or prospective clients are conspiring to do any of the above, Unmetered Servers, under the laws of the governing country where the threat or activity is in question, will disclose the information about the clients or potential clients to the relevant party or government agency to bring legal action upon or to stop the clients or potential clients from continuing the threat or activity. |
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